St. Francis - Emory Healthcare set the gold standard for what it means to be patient centric

COLUMBUS, GA (April 14, 2026) – St. Francis - Emory Healthcare (St. Francis) has been recognized by Reputation, a global leader in reputation experience management, with its prestigious 900 Award.

One of the highest reputational management achievements attainable, Reputation’s 900 Award highlights those organizations that put customer experience at the very core of their strategy and are driven by the voice of the customer to succeed.

Locations that win the 900 Award consistently collect, understand, and apply any and all feedback so that they can make data-driven decisions to ensure that the customer – or in St. Francis’ case, primarily the patient – will have the best possible experience.

“Being named a Reputation 900 Award winner confirms that St. Francis is delivering on its promise of providing patient-centered care,” said Bill Little, CEO of St. Francis - Emory Healthcare. “By listening closely to our community and giving our caregivers the tools to respond, we are bridging the gap between clinical quality and a truly superior patient experience. Our team continues to work diligently to turn patient feedback into world-class care.”

To determine 900 Award honorees, Reputation pulls a list of the Reputation Scores for every business location on the Reputation platform. Those honored have achieved a score of 900 or higher due to their focus on high customer satisfaction throughout the past year.

The reputation score is calculated on a 1,000-point scale, where 1,000 is the highest possible rating on the scale, and 100 is the lowest. A score of 900 is achieved by less than 3% of participating organizations.

For 2025, St. Francis tallied a score of 903, a significant increase over its 2022 score of 576, which reflects the hospital’s concerted efforts over the past three years to improve patient experiences, encourage reviews, and proactively engage with reviewers. Two of the hospital’s service lines were recognized as 800 Award winners, St. Francis Ear, Nose & Throat and St. Francis OBGYN River Road.

"Exceptional customer experience doesn't happen by accident – it’s a choice. St. Francis - Emory Healthcare has shown a relentless commitment to its reputation, placing it among an elite group of leaders who prioritize the customer voice above all else. They aren't just hitting targets; they're building lasting relationships," said Kristi Melani, Chief Marketing Officer at Reputation.

The Reputation Score is a proprietary tool that measures review sentiment, volume, spread, recency, response, and length, along with brand reach and health, social engagement, business listing accuracy, and search impressions. Reputation collects reviews from a myriad of sites, including Google and Facebook, as well as healthcare-specific platforms such as Healthgrades and WebMD.

For more information, please visit reputation.com/900-award.

About St. Francis - Emory Healthcare

Since opening our doors in 1950, the caregivers at St. Francis - Emory Healthcare have been committed each day to providing the highest quality care in West Georgia and East Alabama. With 376 beds on two campuses, more than 2,500 associates, and 300 physicians, we offer a full range of inpatient, outpatient, and emergency room services, including the only open-heart surgery program in Columbus and the Chattahoochee Valley. Learn more about St. Francis - Emory Healthcare at mystfrancis.com/about.

About Reputation

Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more.