St. Francis Hospital is providing notice of a potential privacy incident, detailed below, that was recently identified by the Hospital. Individuals who were affected by this incident have been notified by the Hospital via first class mail at the patient's last known address, in accordance with Federal regulations.
On January 15, 2018, St. Francis Hospital learned that some administrative documents intended to be shredded were inadvertently picked up and improperly disposed of with the Hospital's regular waste on January 14, 2018. Documents may have contained personal and/or billing information of some patients, including the patient's name, date of birth, social security number, address, diagnosis, account number, final bill date, discharge date, last payment date, insurance balance, or account balance.
St. Francis is taking this matter very seriously. The Hospital conducted an extensive investigation and has been informed that the documents are likely deeply buried in a landfill within a secure facility and are unable to be retrieved. At this time, St. Francis has no reason to believe the documents were actually used by any unauthorized individuals.
The Hospital has mailed notification letters to all affected individuals and, out of an abundance of caution, is offering free credit monitoring services to those individuals.
St. Francis takes its role of safeguarding patients' personal information very seriously. The Hospital has implemented measures to prevent this type of incident from happening again, including re-education on proper document management in accordance with Hospital policy for all applicable staff.
In addition, St. Francis has established a dedicated toll-free number for affected individuals to call with questions or concerns. The toll free number is 877-646-8244 and is open Monday through Friday between 9 a.m. and 9:00 p.m. EST for the next 90 days.