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Visiting Patients

Visiting Policy Guidelines 

St. Francis-Emory Healthcare is committed to providing the highest quality care and ensuring the safety of our patients, employees, providers, volunteers and visitors. We are continuing to monitor the evolving situation with the coronavirus (COVID-19) and are taking the necessary steps to ensure we are fully prepared to care for patients, in accordance with guidance from the Centers for Disease Control and Prevention (CDC) and in partnership with our local and state health departments.

Please note that our visitation policy has changed due to the COVID-19 Pandemic. ​

Visitor Management

Our visitor protocol requires ALL visitors to enter through the Main Entrance at 2122 Manchester Expressway. Visitors MUST HAVE A VALID ID. All visitors are required to wear a Visitor's ID badge at all times while in the facility. All visitors will enter through the Main Lobby and check-in using the kiosk to answer screening questions and obtain an ID badge. A valid ID is required for all visitors.

  • No visitors are permitted for COVID-19 positive patients at any time 
  • Exceptions to this rule will be permitted with approval only for special exceptions
  • Visitors are required to wear a visitor ID sticker at all times while in the facility
  • Visitors must answer questions using a kiosk or at the nearest screening station
  • Visitors 12-years of age and older are welcome

Hospital Entry After Hours

All visitors are required to enter through the Main Manchester Expressway Entrance for COVID screening and to receive a badge from the kiosk. Visitors arriving after 9 p.m. will be asked to use the phone in the entryway to call Security for entrance. Security will then assist the support person in checking in at the kiosk and printing a badge, which they will need to wear throughout their time in the hospital.

Current Visiting Hours

  • ER:
    One support person for any patient (holding or main ED).
  • Inpatient:
    Two healthy support persons (may exchange) from 9 a.m. - 9 p.m. One support person may remain overnight but is encouraged to arrive before 9 p.m. (see After Hours Entry above). Kiosk sign-in and Visitor ID badge is required.

  • Non-COVID ICU/CCU:
    Two healthy support persons (may exchange) from 9 a.m. - 9 p.m. A pause of visitation will occur daily during the hours of 5-8 a.m. and 5-8 p.m. Kiosk sign-in and Visitor ID badge is required.

  • OB:
    Two healthy support persons in L&D. Three support persons allowed in post-partum. Siblings are allowed, no age limit.

  • Physician Services/Outpatient Areas:
    One healthy support person.

  • Cardiac Cath Area:
    Two healthy support persons.

  • Endoscopy, Outpatient Lab, Imaging (to include Pain Injection Suite):
    Support person by exception only due to limited space in the waiting areas.

  • Chapel:
    Open 24/7. Closes at 9:30-10:30 a.m. and 1:30-2:30 p.m. for cleaning.