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Emergency Services

Do you need emergency care? 

Call 9-1-1 if you or a loved one is experiencing a medical emergency. 

Call 9-1-1 if you are experiencing the symptoms of a heart attack or stroke.  

Get Directions here.

About our Emergency Services

At St. Francis, we believe emergency care should be readily available and provided by highly skilled clinicians. This is why our Emergency Department (ED) is staffed 24/7 by experienced physicians, nurses, and staff who specialize in emergency care. A wide range of other specialists, including board-certified cardiologists, cardiothoracic surgeons, neurologists, orthopedic surgeons and general surgeons are available on call, available as needed. We believe good emergency care is vital for our community, and we do our best to deliver.

The national recognition we’ve earned demonstrates our staff’s commitment to providing the highest quality of care including:

  • Acute Coronary Syndrome Care certification from The Joint Commission – First in Georgia
  • Advanced Primary Stroke Care certification from The Joint Commission
  • Get With The Guidelines®- Stroke Gold-Plus Quality Achievement Award for implementing specific quality improvement measures outlined by the American Heart Association/American Stroke Association for the treatment of stroke patients

Get Emergency Care Faster

In an emergency, time is of the utmost importance. The number of patients coming to St. Francis for emergency care has signficantly increased during the past decade, with more than 25% now arriving by ambulance. Even more importantly, our staff has achieved significant improvements in key quality indicators, including speed of care delivered, even as our volumes have grown. The St. Francis Emergency Department beats the Georgia state average in numerous important categories.

Expediting Heart and Stroke Care

The staff at St. Francis is specially equipped to speed care to patients who come to us with symptoms of a heart attack. In fact, St. Francis was the first hospital in the state of Georgia to earn national certification from The Joint Commission in Acute Coronary Syndrome. The median time between a patient arriving at the St. Francis ED and the opening of a blocked artery is 70 minutes (2nd qtr of 2016).  Additionally, 94% of the time we meet the standard of 90 minutes set by the American College of Cardiology. Additionally, St. Francis is the only facility in this region that provides a full range of services for cardiac care, including:

  • Heart surgery, including Coronary Artery Bypass Grafting (CABG)
  • Valve replacement and /or repair
  • Aortic aneurysm repair
  • Percutaneous Coronary Intervention (PCI) – balloon angioplasty or stent placement – with on-site cardiac surgery back-up

The ED at St. Francis is also specially equipped to speed care to stroke patients. St. Francis was the first hospital in Columbus to be recognized by the American Stroke Association for adhering to their highest standards of stroke care. St. Francis is listed as an elite provider under their national “Get With the Guidelines” program.

If you show symptoms of a stroke, you will be met immediately by a team specially trained in identifying and treating strokes. Our staff is also trained in administering clot-busting medication – saving lives and preventing life-long disabilities – for patients who arrive within three hours of the onset of symptoms and meet specific criteria.

In the Emergency Department, patients are treated according to the severity of their illnesses. Rest assured that if you or someone you love comes to us with symptoms of a heart attack, stroke, or any other life-threatening illness, you will be treated first.

Putting Patient Safety and Quality Care First

Our goal is to provide the best care available in the safest possible environment. The St. Francis team strives to make that happen by:

  • Using well-lit rooms, positioned so critical changes in a patient’s condition are easily assessed, allowing us to respond quickly
  • Providing advanced monitoring of critically ill patients
  • Offering point-of-care (bedside) lab testing, which makes the results of many common tests available in minutes, not hours
  • Utilizing a computerized system that keeps critical medications and supplies readily available
  • Integrating a bedside registration process so treatment is not delayed

Get Directions here.