For Patients and Visitors

Having family and friends visit can be an important part of a patient’s recovery process, and we welcome them.  However, rest and relaxation are also important, so we do ask visitors to be respectful of established visiting guidelines.  Our patients have the right to choose who they desire to have visit.  The hospital may impose clinically necessary or reasonable restrictions and other limitations on patient visitation as needed.

We ask visitors to follow these guidelines:

General Visitation: 9 a.m. - 9 p.m.

Special care units may have designated hours and additional parameters for the health, safety, and confidentiality of our patients.

Children age 14 or younger should be accompanied by an adult.

St. Francis Hospital protects a patient’s ability to designate who may visit and the patient's right to an explanation of any visit restrictions.

Visitors restrictions may include, but are not limited to:

  • Any court order limiting or restraining contact
  • Disruptive behavior presenting a direct risk or threat to the patient, hospital staff, or others in the immediate environment
  • Reasonable limitations on the number of visitors at any one time
  • Infection control
  • Extraordinary protections because of a pandemic or infectious disease outbreak
  • Patient’s need for privacy or rest
  • Interference with the care of the patient or care of other patients


For Complaints

You have the right to file a complaint with the Georgia Department of Human Resources regardless of whether you have reported a concern with us.

2 Peachtree Street NW
Atlanta, GA 30303-3142

For information of filing a complaint with The Joint Commission, call 800.994.6610 or visit